Refund Policy
At NRC Holz GmbH, we prioritize customer satisfaction and strive to provide high-quality wood products and services. If you are not fully satisfied with your purchase, we are here to assist you.
Eligibility for Refunds:
Products must be returned in their original condition and packaging.
Refund requests must be made within 7 days of receiving the order.
Custom or specially processed orders may not be eligible for a refund unless there is a defect or damage.
Non-Refundable Items:
Products damaged due to improper handling or storage.
Items that have been used or altered.
How to Request a Refund:
Contact our customer support via email: info@nrcholzgmbh.de or WhatsApp/Call: +49 176 35558536.
Provide your order details and reason for the refund request.
Once approved, return the product to our warehouse as instructed.
Refunds will be processed to the original payment method within 7–10 business days after receiving the returned product.
We are committed to resolving any issues promptly and ensuring a smooth, hassle-free experience for our customers.
